FAQ
Moving tote rental questions, answered straight.
More than you think. A 900 sq ft one-bedroom usually takes 40 to 50 totes once the kitchen and closets are counted. Our packages are sized for a real move, and the calculator on the Packages page will get you close. When in doubt, size up; unopened totes come back with us at no charge.
Yes. Plastic moving boxes, moving bins, moving crates, reusable moving boxes: different names for the same thing. Ours are red plastic 27 x 17 x 12 inch totes with attached red lids that hinge from the middle and latch closed, solid walls, stackable when full and nestable when empty, with a label and a tag on the end of each one. They ride on a black four-wheel dolly. We call them totes.
Each tote is 27 x 17 x 12 inches outside and 25.5 x 15.5 x 11.8 inches inside: 2.5 cubic feet, or 18.75 gallons. That is about 1.7 small moving boxes, or most of a medium one. Think a full set of dishes wrapped in paper, a shelf and a half of books, or a dresser drawer of clothes. Keep each tote under 50 pounds so it is easy to carry; the tote itself is rated for 500.
As early as you can. We have a set number of totes, and summer weekends and the end of the month go first. The booking calendar shows every open date. Need totes sooner than the first date it shows? Contact us. We can sometimes fit you in.
Yes. Add up to 4 extra weeks when you book, or reply to your confirmation any time before pickup. Each extra week is priced per package and listed on the packages page.
Deliveries and pickups: weekday evenings and weekends, in two-hour windows. Phone and email support: Monday to Friday 9am to 5pm, Saturday 10am to 4pm, Sunday 11am to 2pm. Messages sent outside those hours get a reply the next business day.
No, as long as there is a covered spot like a porch or garage where we can leave or collect the totes. Tell us where in the booking notes. We let you know when we are on the way and again when the job is done.
Every tote is washed, sanitized, and dried after each rental, then inspected before it goes back out.
Normal wear is on us. A lost tote is $20, a damaged one $20, a lost dolly is $65, and totes returned dirty are $3 each for cleaning. These reflect our actual replacement and handling costs. Anything owed comes out of your refundable deposit, and the rest goes back to you.
Yes. We bring the totes to your door, stairs included. Mention the floor and whether there is an elevator in the booking notes so we plan the right amount of time.
Not right now. Delivery and pickup are free inside our zone, so it costs you nothing to let us do the lifting.
Yes. We have three office packages, from 30 totes for 5 to 10 desks up to 100 totes for 20 to 40 desks. Bigger than that? Contact us and we will put together a number.
The refundable deposit slides with the package, from $75 for a dorm up to $300 for the largest office package, plus a small amount per extra tote or dolly. It is charged with your rental as its own line, with no tax on it, and is back on your card within 5 business days of pickup, less any charges under the rental agreement. Return everything clean and the whole deposit comes back.
Only for larger orders. Packages of 70 totes or more, office packages, and a few other cases include a quick ID check after payment: a government ID and a selfie on your phone, run by Stripe, about two minutes. We never see or keep the photos. Returning customers with a clean record skip it. Your bank may also ask you to confirm the card payment itself, which is 3D Secure and normal.
We extend the rental by a week at your package's extra-week price and ask you to pick a new date. If we still can't arrange a pickup, we send a reminder a week later and an itemized notice at two weeks with a window to return everything. Only after that window do we charge the replacement costs, deposit first. Reply to any of our emails at any point and we will sort out a date.
Cancel 48 hours or more before your delivery window for a full refund. Inside 48 hours, get in touch and we will do our best to move your date instead.
Because nobody wants to store 40 totes after the move. Buying a 1-bedroom's worth of bins costs about the same as renting ours for two weeks, and then they live in your garage until the next move, if the lids haven't wandered off. Renting gets you commercial crates with attached lids, a dolly, delivery to your door and pickup from the new place, and when you're done they're gone. Cardboard has its own problem: it goes soft when it's wet and it attracts pests when it sits. We clean and sanitize every tote between rentals, so you get the plastic without the storage.
Yes. Pick the package by count rather than bedrooms; most events are a Dorm / Studio (15) or 1 Bedroom (25) package for a week. Tap each tote to log which table or room its contents belong to. Delivery to the venue is free if it is within 20 miles of Greece.
By card, online. Request your booking here, we confirm the date within 24 hours on weekdays or 48 hours on weekends, and then we send you a secure payment link. Nothing is charged until we confirm.
Every tote has a tag and a label on its side. Tap the tag with your phone (or scan the label) and a page opens where you write the room and what is inside. Later you can search your packing list for "coffee maker" and it tells you which tote. No app. Blind or low-vision customers can hear each tote read out its number, room and contents.
No. When your totes come back, your list is detached from them and kept only in your account as a record. Photos you took of your totes are deleted 90 days after your rental ends.
No. We're ROC Tote & Go. Flat package rates, free delivery and pickup, and you book online instead of waiting on a quote.